Returns & Refunds

Coffee is a food, so we can't take back bags that have been opened. But if something is wrong with your order, we will make it right.

Damaged or wrong item?

Email info@onehappycoffee.com within 48 hours of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you prefer.

Changed your mind?

Unopened bags in their original packaging can be returned within 30 days of delivery. Email info@onehappycoffee.com first and we'll send you our US return address; please don't send it back to the coffee brand. Return shipping is paid by you unless we made the mistake. Once it arrives, we refund you.

Refunds

Once we approve a refund, it goes back to your original payment method. Your bank may take a few business days to show it.

Free samples

Free samples can't be returned or refunded.

VIP Club

You can skip, pause or cancel any time before your next billing date, from your account or by emailing info@onehappycoffee.com. A box that has already been billed and shipped counts as that month's delivery.